Return Policy

Return Policy

Last Updated: July 25, 2025

Thank you for choosing HeaguLab. Ensuring your satisfaction is our highest priority. If you encounter any issues with your order, please reach out immediately to support@heagulab.com with your Order Number (e.g., 015SHOP-1218) and the email used during checkout. Our team is dedicated to resolving any concerns fairly and efficiently.

General Policy

All sales are considered final. Returns or exchanges are not accepted, except in cases where items are confirmed to have a manufacturing defect, damage, or if an incorrect product was shipped.

Damages and Quality Concerns

HeaguLab stands by the quality of all products we offer. If an item arrives defective, damaged, or not as described, please contact our support team without delay.

Important Steps:

  1. Inspect your order upon receipt and notify us within 7 days of delivery.

  2. Send an email to support@heagulab.com including:

    • Order Number and Order Email

    • A clear description of the issue

    • Photographic or video evidence showing the defect, damage, or incorrect item

Each claim is reviewed individually. Resolutions may include:

  • Replacement of the affected item

  • Partial refund

  • Full refund

Our team evaluates the best solution based on the circumstances of your claim.

Refunds

Approved refunds—whether full or partial—will be issued to the original payment method used at checkout. Processing times typically range from 7–12 business days, though the exact posting depends on your bank or credit card provider.

Exchanges

We do not provide direct product exchanges. Replacement items are only sent if the original product is defective, damaged, or incorrect and the claim has been validated by our team.

Unauthorized Returns

Do not return any products without prior instruction from our support team. Only items returned under an approved claim will be eligible for resolution.

Items sent back without approval will not be accepted, and HeaguLab will be unable to provide refunds, replacements, or any other assistance for unauthorized returns.

Contacting Support

For any questions or issues regarding your order, please contact us directly at support@heagulab.com. Including your Order Number (e.g., 015SHOP-1218) and the email address used at checkout ensures the fastest and most effective assistance.

We are committed to your satisfaction and will make every reasonable effort to resolve your concerns promptly and professionally.

Website: heagulab.com
Email: support@heagulab.com